The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business

By Karl Albrecht

Book Overview

The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.

• Format: Hardcover
• Language: English
• ISBN: 0887305415
• ISBN13: 9780887305412
• Release Date: January 1992
• Publisher: Harpercollins
• Length: 240 Pages
• Weight: 1.22 lbs.
• Dimensions: 9.5" x 1.0" x 6.5"

Customer Reviews

Incredible book. Fabulous. To the point and practical.

I've read dozens of customer-centered business books. This is the best. Loaded with perceptive observations and practical tools. The subtitle says it all: "Bringing the Power of the Customer into the Center of Your Business".

First three chapters convinced me to buy the book!

I borrowed the book from a colleague for a short plane trip. The first chapters seemed to sum up what I think our company direction should be. So I bought the book. I think this is a classic.