Documented procedures are an essential part of any quality-driven management system. I have been working in this area for over 15 years. There is no finer resource that I have found (and I have looked for them) than "The New Playscript Procedure". This book explains all aspects of procedure writing as simply and concisely as I have ever seen. If only every customer and supplier would document their systems in this manner. Simply put, it is the best method I have ever worked with, and give this book my highest possible recommendation.
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