The Mediator's Handbook

By Caroline C. Packard and Jennifer E. Beer

Book Overview

Resolve workplace and community conflicts with proven mediation frameworks that achieve 85% success rates. Professional mediators reveal step-by-step processes used in thousands of successful mediations, from family disputes to corporate negotiations, with complete guidance for both new and experienced practitioners.

Why Professional Mediation Skills Are Essential:

Litigation costs average $50,000-200,000 per workplace dispute. Mediation resolves 85% of conflicts at under $5,000 while preserving relationships and preventing recurring issues.

What You'll Master:

Five-phase mediation process - systematic approach that works across all conflict types
Advanced communication techniques - defuse emotion and focus on underlying interests
Multi-party dispute strategies - manage complex organizational and family conflicts

Cultural competency methods - navigate diverse community mediation successfully
Professional development pathways - certification requirements and career advancement

Real-World Applications:

Used by Fortune 500 companies, family courts, and community organizations worldwide. Practitioners report 90%+ client satisfaction and 65% reduction in recurring conflicts.

Master the skills that turn adversaries into allies. Essential for HR professionals, managers, community leaders, and anyone who deals with conflict.

• Format: Paperback
• Language: English
• ISBN: 0865717222
• ISBN13: 9780865717220
• Release Date: October 2012
• Publisher: New Society Publishers
• Length: 208 Pages
• Weight: 1.26 lbs.
• Dimensions: 0.6" x 8.3" x 10.8"

Customer Reviews

A Welcome Addition to My Library

I am a mediator, arbitrator, and trainer. The Mediator's Handbook is a welcome addition to my library. It is filled with practical advice,theoretical information, wonderful charts, and the nuts and bolts of mediation. I am sure every mediator, new or experienced, will benefit from this book. I recommend that every mediator skim the "Mediator's Handbook" as well as "Basic Skills for the New Mediator" by Allan H. Goodman (which I purchased at the same time) before every mediation.

God is in the details, and vice versa

Alternative dispute resolution (ADR) has received lots of attention over the last decade or so, and I'd like it to receive more. Here's a good place to start. As an [ahem] older law student, I recently signed up to participate in a mediation program through a local courthouse. As I looked around for helpful references, my eye fell naturally on this modern classic by Jennifer Beer. Continuously in print since 1982 and now in its third edition, it's probably _the_ book that did most to teach the American public how to "do" mediation. It's full of nuts-and-bolts advice on everything from what to say to where to put the chairs. And it's got something some other mediation books lack: a sense of the "spirituality" of mediation. For the techniques in this volume grew out of the Friends Conflict Resolution Programs (FCRP). And the Religious Society of Friends ("Quakers") is pretty good at conflict resolution. (It's those "meetings." Some readers may know that in the early days of the United States, a half-century of so before the Emancipation Proclamation, the Friends unilaterally, voluntarily, and unanimously freed every last one of their slaves -- and paid them to boot, if I'm not mistaken. And anybody who has ever attended a Quaker meeting will understand why, even if they've never heard of John Woolman.) I've got quite a few Quakers in my family tree, so I'm pleased by this approach. But it's very understated and mostly behind the scenes, so the casual reader will notice only that the book has a certain mood or tone. What's really going on is that the mediation advice herein is implicitly predicated on the presumption that people are competent to settle their own disputes because each of them has "that of God" within. And the extraordinary sensitivity of the advice is based firmly on Quaker sensibilities: namely, respect for the individual conscience as the very voice of God, and a profound belief in the power of _listening_ both to others and to oneself. The result is a book of advice on mediation that looks an awful lot like a book on how to grasp the "sense of a meeting." Even beyond the nuts and bolts, the "flavor" of the book will itself help the reader get a feel for what mediation is all about. That's a nice feature in a book on ADR, and it's no wonder Beer's book has been in print for so long. Allan Goodman's _Basic Skills for the New Mediator_ is a good companion volume, by the way. His book is more aimed at people who do mediation in "courtlike" settings, whereas Beer's is for pretty much any context (including workplace and family, both of which she discusses). The two together are a powerful combination of resources, arguably surpassing many more expensive books on the subject. And for a good history of the subject of ADR, see Linda Singer's _Settling Disputes_, which I've also reviewed.

Couldn't Be Better

As a mediator and one who trains others how to mediate, I highly recommend this clearly written,comprehensive mediation handbook. I have yet to see a more practical book on mediation skills.

Recommended for beginners and experienced mediators alike

As a trainer of community mediators, I am often asked to suggest books on the subject. One book I definitely recommend is Jennifer Beer's Mediator's Handbook -- and it is also a book I often go back to myself. It's like having a smart, experienced and helpful colleague available whenever I want, whether for specific problem solving or for more general inspirational conversation!

Thought-Provoking

Continuously in print for fifteen years, The Mediator's Handbook provides a time-tested, flexible model for effective mediation in diverse environments and situations. Jennifer Beer is a creative thinker. Don't expect dry advice you already understand. Expect to be stimulated and challenged.