The Mediation Process: Practical Strategies for Resolving Conflict (Jossey-Bass Conflict Resolution Series)

By Christopher W. Moore

Book Overview

Winning Techniques for Every Situation In this long-awaited, expanded edition, mediation Expert Christopher Moore presents a detailed, step-by-step account of how to use mediation to resolve conflicts of all kinds. Packed with real-life examples, it illustrates how to resolve even the most difficult disputes, showing what to do when strong emotions are involved, communication is poor, hidden agAndas sidetrack negotiations, and deadlocks occur. Addresses some of the day's most pressing mediation issues involving commercial, legal, family, divorce, labor/management, discrimination, home/school, multiethnic, and community disputes, as well as international negotiation. *An Instructor's Manual is available free of charge upon written request.

• Format: Hardcover
• Language: English
• ISBN: 0787902489
• ISBN13: 9780787902483
• Release Date: May 1996
• Publisher: Jossey-Bass
• Length: 464 Pages
• Weight: 1.61 lbs.
• Dimensions: 9.4" x 1.4" x 6.3"

Customer Reviews

This is THE resource for learning about mediation

I'm a full time mediator and I also do a fair amount of mediation training. When I teach a mediation course at the university level, this is the book I use as the textbook. It's the most thorough and thoughtful work on mediation, mediation history, and how mediation works. It's the backbone of every training program I've attended as well as my own trainings. It's long and not for the casual reader, but it's a terrific value and very complete. If I had to recommend one book on mediation, this is it.

A lot of Mediation Theory

I found this book to be very instructional but dull in the reading. Also, a lot of repetition is involved, chapter by chapter. The mediator separates the chapter by topic but revisits the same cases. It would have been more logical to dedicate a certain case to a certain chapter even though that particular case involves different facets of mediation theory. I would grab the most important issue to a certain case and dedicate it only to one topic/chapter. This will be a lot more instructional and easier in the reading. Also, I found there to be some grammatical errors.

Great.

This book was great and exactly how it was described in the review. I received it at a fast pace. Thanks.