The Management of Consumer Credit: Theory and Practice

By Steven Finlay

Book Overview

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Funding and Provision Capital Requirements Appendix A: Predictive Models of Consumer Behaviour Appendix B: Scorecard and Portfolio Monitoring Appendix C. US and UK Legislation Appendix D: Recommended Reading Bibliography Index

• Format: Paperback
• Language: English
• ISBN: 134931546X
• ISBN13: 9781349315468
• Release Date: April 2010
• Publisher: Palgrave MacMillan
• Length: 259 Pages
• Weight: 0.72 lbs.
• Dimensions: 0.6" x 5.5" x 8.5"