The Management of Consumer Credit: Theory and Practice

By Steven Finlay

Book Overview

Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography

• Format: Paperback
• Language: English
• ISBN: 1349284807
• ISBN13: 9781349284801
• Release Date: January 2008
• Publisher: Palgrave MacMillan
• Length: 208 Pages
• Weight: 0.72 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"