The Little Things

By Sue MacInnes

A Patient Experience Story centered around a product. The development of Medline QuietPacs came from in-depth research, study and input from the real deal-the caregivers in a hospital. How do you describe what it took to create a product that actually changed the behavior of the hospital staff and impacted patients in so many positive ways?This book was intended to send a message. And that message is that when creating an impactful experience, even in something as simplistic as a quiet kit, little things can make a big difference. And what appears as rinky dink is actually a brilliant solution to a difficult patient experience question...Is your room quiet at night? The testimonies of clinicians describing the impact can only be understood in their own words. This book is centered around a real discussion with healthcare workers and the impact a kit had on patient experience

• Format: Paperback
• Language: English
• ISBN: 1499184794
• ISBN13: 9781499184792
• Release Date: April 2014
• Publisher: CreateSpace Independent Publishing Platform
• Length: 40 Pages
• Weight: 0.20 lbs.
• Dimensions: 9.0" x 0.1" x 6.0"