The Language of Service Encounters

By J. César Félix-Brasdefer

Service encounters are ubiquitous in social interaction. We buy food and everyday items in supermarkets, convenience stores, or markets; we purchase merchandise in department stores; or we request... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1108718752
• ISBN13: 9781108718752
• Release Date: May 2019
• Publisher: Cambridge University Press
• Length: 296 Pages
• Weight: 0.88 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"