The Human Touch: Personal Skills for Professional Success

By Debra Paul, James Cadle, Phillipa Thomas, et al.

All professionals need strong interpersonal skills as they are a fundamental requirement in any business environment. This book specifically addresses the application of those key skills within professional job roles and the IT industry. It forms a comprehensive and practical reference manual relevant to a huge variety of situations. Topics include: building rapport; team working; leadership; negotiation; managing conflict; presentation skills; coaching and mentoring; and problem solving.

• Format: Paperback
• Language: English
• ISBN: B072HTC368
• ISBN13: 9781906124915
• Release Date: December 2012
• Publisher: BCS, the Chartered Institute for IT
• Length: 256 Pages
• Weight: 0.62 lbs.
• Dimensions: 0.5" x 6.7" x 9.6"