The House That Service Built

By Nancy Bandy

It costs up to 20 times as much money to develop new clients as it does to provide the good customer service that guarantees repeat customers and great referrals. Make your business stand out by creating a service-oriented culture that actively addresses your customers? needs. Use customer research, service standards, and customer expectations to enhance your profits.

• Format: Paperback
• Language: English
• ISBN: 0867185597
• ISBN13: 9780867185591
• Release Date: January 2004
• Publisher: National Association of Home Builders
• Length: 148 Pages
• Weight: 0.10 lbs.
• Dimensions: 0.6" x 7.0" x 9.8"