The Hotel is Human: Building Performance Without Breaking People

By M olivier andré servat

The Hotel is Human: Building Performance Without Breaking
People
Hotels once existed to welcome. Somewhere along the way,
they became machines for throughput. This book is a field guide for
building results without breaking people-written by a general
manager who led on four continents, turned around hotels others
had given up on, and opened disruptive brands that created loyalty
beyond reason.
From a thirty-minute phone call that started it all, to Casablanca's
clarity, Abuja's ambiguity, Parisian scale, W's experiential revolution,
and the American crucible-this is the story of refusing false
choices. Performance or people. Speed or care. Discipline or dignity.
The author argues you can have both-if you design for both.
With case studies, tools, and a Human Performance Operating
System you can run on Monday, this is a call to leaders and owners
alike: make hotels human again-and win because of it.

• Format: Paperback
• Language: English
• ISBN: B0GM8BYMMQ
• ISBN13: 9798246508145
• Release Date: February 2026
• Publisher: Independently Published
• Length: 66 Pages
• Weight: 0.22 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"