The Healthcare Provider's Guide to Investigating and Resolving Patient Grievances

By Lisa Venn

This guidebook provides tools to establish an effective patient grievance program for ambulatory surgical centers, home health agencies, hospice providers, hospitals, and long term care facilities. Tools include policy and procedure checklists, healthcare investigation protocols, resolution strategies, service recovery considerations, and database recommendations.

• Format: Paperback
• Language: English
• ISBN: 1797866850
• ISBN13: 9781797866857
• Release Date: March 2019
• Publisher: Independently Published
• Length: 132 Pages
• Weight: 0.45 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"