The Future of Service Post-COVID-19 Pandemic, Volume 1: Rapid Adoption of Digital Service Technology

by Jungwoo Lee

Book Overview

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current...

• Format: Paperback
• Language: English
• ISBN: 9813341289
• ISBN13: 9789813341289
• Release Date: January 2022
• Publisher: Springer
• Length: 240 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"