The Forgotten Leg of Quality: Customer Service

By D. H. Stamatis

This book emphasizes the importance of customer service in various industries, highlighting its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.

• Format: Paperback
• Language: English
• ISBN: 1041095317
• ISBN13: 9781041095316
• Release Date: December 2025
• Publisher: CRC Press
• Length: 320 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.7" x 6.1" x 9.2"