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The Executive Guide to Six SIGMA Call Centers
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The Executive Guide to Six Sigma Call Centers 1887355111 Book Cover

The Executive Guide to Six Sigma Call Centers

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Edition Description

Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make sure that the part variation, sigma, was held to a minimum. The concept of sigma's use in the service sector is harder...

Edition Details
Format:Paperback
Language:English
ISBN:1887355111
Format: Paperback
Condition:
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