The Effects of Service Recovery on Customer Satisfaction and Loyalty: An Empirical Study on Commercial Bank of Ethiopia

By Efrem Sisay

Organizations cannot avoid service failure.Service failure is inevitable due to the unique characteristics of the service itself. Therefore, they should develop effective recovery strategy to handle... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3659365823
• ISBN13: 9783659365829
• Release Date: March 2013
• Publisher: LAP Lambert Academic Publishing
• Length: 92 Pages
• Weight: 0.32 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"