"As a distributor, we are struggling with the developing of an introduction or invitation to see customers face-to-face. These digital tools will lead us to introductions and invites for face-to-face meetings at the right point in the sales process."
Jim S. Banovich
CEO, Marsh Electronics
Dirk Beveridge
Founder, UnleashWD
"Customers demand robust options to interact with their suppliers and robust order fulfillment practices. Wholesale distributors are challenged with how marketing and sales will need to interact to compete online and what ownership/senior management should possess in the way of new expectations for the future. Susan has surely laid out a clear and detailed roadmap to change. She's identified the core elements that will best position distributors for change. It's a major step up from other books I've recently read on this topic. Highly recommended "
Howard W. Coleman
Principal, MCA Associates
"Susan provides indispensable insights and executable actions for immediately growing sales and delighting customers, and at the same time, building a foundation for B2B innovations and the future of distribution. This book is a must read for every distributor leader and rising star "
Mark Dancer
Author, Mark Dancer on Innovating B2B
CEO, Network for Business Innovation
"As a distributor, if you are unsure where to begin, Susan's framework is a compelling starting point. A must-read book that is packed with tools to get you started immediately. If you are a distributor that has kickstarted your digital transformation, the checklists in the book will help you reach your goals faster."
Pradip Krishnadevarajan
Co-Founder, ActVantage and NAW Author