The Customer's Truffle is a book about how to deliver the personalised customer need. It shows how three areas can align factory operations for each customer's precise requirements. Smart Technology is represented by verbs. Smart Organisation using flows Smart Knowledge is represented by parameters. For each direction, financials support the business cases. TRIZ-like models help explain technical systems. It creates an ecosystem that includes 150 start-ups and scale-ups about manufacturing technologies Industry X.0
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