The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand [Large Print]

By Joan Johnston and Raymond Aaron

Title: The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand

Author: Joan Johnston

ISBN: 9781772776379

Format: Paperback / Hardcover

Page Count: 208

Trim Size: 15.24 x 1.19 x 22.86 cm

Genre: Business & Economics / Customer Relations, Leadership, Personal Development

Short Description:

Master the art of turning customer complaints into loyalty and appreciation with The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand. This book provides real-world strategies, actionable techniques, and mindset shifts that empower businesses and individuals to transform difficult interactions into opportunities for growth and success.

Full Description:

Delivering outstanding customer service isn't just about solving problems-it's about turning every challenge into an opportunity to create a lasting impression. The Customer Whisperer: Turning Complaints into Compliments with a Wave of Your Wand is a powerful guide designed to help businesses, leaders, and frontline staff transform customer frustrations into meaningful, positive interactions.

Drawing on over 50 years of experience in public service, including 25 years in progressive leadership roles, Joan Johnston has personally served over 100,000 customers and successfully led high-profile service transformation projects. She understands that complaints, when handled effectively, are hidden opportunities to build loyalty and trust.

Inside this book, you will discover:

Proven techniques to de-escalate difficult situations with confidence

The power of empathy, active listening, and effective communication

How to prevent complaints before they happen through proactive service excellence

Ways to create a culture of outstanding service within your organization

Real-life stories and case studies that showcase transformative customer experiences

Whether you're a customer service professional, business owner, leader, or entrepreneur, this book will equip you with the tools to elevate your service delivery, strengthen relationships, and turn even the most challenging interactions into moments of magic.

Perfect for:

Customer service professionals seeking to enhance their skills

Business owners looking to improve customer retention and satisfaction

Leaders aiming to build a customer-centric culture

Anyone passionate about delivering exceptional experiences

Transform complaints into compliments and create a customer service experience that leaves a lasting impact

Author Bio:

Joan Johnston has dedicated over 50 years to public service, with 25 years in leadership roles within the Social Services Division. She has successfully led high-profile change initiatives, served over 100,000 customers, and received 10 Prestigious Awards for her excellence in service, leadership, and innovation. Her passion for transforming customer service experiences has made her a trusted voice in the field, helping organizations build customer-centric cultures that drive loyalty and success.

For more information, visit: thecustomerwhispererbook.com

• Format: Paperback
• Large Print: Yes
• Language: English
• ISBN: 1772776378
• ISBN13: 9781772776379
• Release Date: December 2024
• Publisher: 10-10-10 Publishing
• Length: 208 Pages
• Weight: 0.63 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"