The Customer Shouts Back!

By Ross Shafer

The Customer Shouts Back! is the result of 11 years of customer service research combined with the dissection of 1,000 random customer complaints taken throughout 2003 and 2004. This book asserts that... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1598580620
• ISBN13: 9781598580624
• Release Date: January 2005
• Publisher: Dog Ear Publishing
• Weight: 1.10 lbs.