The Customer Service Your Customers Expect: Stories About Customer Service

By Brenda Robinson and Harley Robinson

Join Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.

• Format: Paperback
• Language: English
• ISBN: 1490798986
• ISBN13: 9781490798981
• Release Date: January 2020
• Publisher: Trafford Publishing
• Length: 60 Pages
• Weight: 0.18 lbs.
• Dimensions: 0.1" x 5.5" x 8.5"