The Customer Service Training Tool Kit

By Jeff Gee and Val Gee

Book Overview

Train your staff to provide great customer service in every situation

Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of

• Format: Hardcover
• Language: English
• ISBN: 0079137733
• ISBN13: 9780079137739
• Release Date: December 1999
• Publisher: McGraw-Hill Companies
• Length: 365 Pages
• Weight: 2.70 lbs.
• Dimensions: 1.0" x 8.8" x 11.2"