The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations

by Richard S. Gallagher

Book Overview

Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.

By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.

In...

• Format: Paperback
• Language: English
• ISBN: 0814431836
• ISBN13: 9780814431832
• Release Date: March 2013
• Publisher: Amacom
• Length: 208 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.6" x 6.0" x 8.9"
• Age Range: 18 years and up
• Grade Range: Postsecondary and higher