The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

by Darryl S. Doane and Rose D. Sloat

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern. The Customer Service Activity Book presents an array of dynamic and engaging activities that: * Reinforce...

• Format: Paperback
• Language: English
• ISBN: 0814433359
• ISBN13: 9780814433355
• Release Date: May 2005
• Publisher: Amacom
• Length: 304 Pages
• Weight: 1.64 lbs.
• Dimensions: 0.7" x 8.5" x 11.0"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher