The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service

by Darryl S. Doane, Rose S. Sloat, Rose D. Sloat

"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find "The Customer Service Activity Book" a powerful... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0814472591
• ISBN13: 9780814472590
• Release Date: January 2005
• Publisher: AMACOM/American Management Association
• Length: 302 Pages
• Weight: 2.05 lbs.
• Dimensions: 0.9" x 8.5" x 11.0"
• Age Range: 17 years and up
• Grade Range: Grade 12 and higher