Customer is Boss: A Practical Guide for Getting What You Paid for and More

by John Tschohl

The Customer Is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. When you follow these simple guidelines you will gain better service from airlines, retailers, and restaurants;...

• Format: Hardcover
• Language: English
• ISBN: 0963626809
• ISBN13: 9780963626806
• Release Date: January 2001
• Publisher: Best Sellers Publishing
• Length: 1 Pages
• Weight: 1.29 lbs.
• Dimensions: 0.8" x 6.2" x 9.3"

Customer Reviews

An arsenal of weapons to GET terrific service

We the consumers deserve much better service than the average American business is willing to deliver. In this book the author will teach a lot of great tactics on how to get fabulous customer service from any merchant. It's a bill of rights for the consumer. You'll learn how to complain effectively(by phone, in person, by mail or e-mail), how to get refunds when you feel you received rude service, and who to contact if you need help fighting a merchant. This was a wise investment. I recommend this book.