The Customer Is Always Right!: Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders

By Armen J. Kabodian

Featuring quotes from more than 150 leaders in American business and government--including Blockbuster Entertainment Chairman and CEO H. Wayne Huizenga, Barnes & Noble Chairman and CEO Michael R.... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0070342091
• ISBN13: 9780070342095
• Release Date: April 1996
• Publisher: McGraw-Hill Companies
• Length: 153 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.8" x 6.8" x 6.8"

Customer Reviews

Required daily reading for anyone with customers

Kabodian's book is a concise, handy summary of the principles of customer satisfaction from those who should know: successful business people. Anyone with customers should read a page of this book before meeting the first customer of the day. Essential inspiration for anyone who has customers.