The Customer-Driven Organization: Employing the Kano Model

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The Customer-Driven Organization: Employing the...

Edition Description

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one's own...

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Format:Paperback

Language:English

ISBN:1482217104

Format: Paperback

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The Customer-Driven Organization: Employing the...

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