The Customer Care and Contact Center Handbook

By Garry Schultz

Customer satisfaction is essential to the success of any and all businesses. At a time in which technological advances, cultural changes, and escalating customer expectations have rendered post-sale... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0873895614
• ISBN13: 9780873895613
• Release Date: November 2002
• Publisher: Asq Pr
• Length: 271 Pages
• Weight: 1.72 lbs.
• Dimensions: 10.5" x 0.8" x 7.3"