The Concise Handbook of Management

By Jonathan T. Scott

Discover the practical tips to make you an effective, customer-oriented manager Focusing on the pervading belief that everything a manager does must be customer oriented, The Concise Handbook of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0789026481
• ISBN13: 9780789026484
• Release Date: October 2005
• Publisher: Routledge
• Length: 278 Pages
• Weight: 0.95 lbs.
• Dimensions: 8.3" x 0.6" x 5.8"

Customer Reviews

A Gem

This little gem, which graciously (and refreshingly) operates under the concept that less is more, reads like a Cliff Notes on Management. As far as I can tell, it's also one of the very few management books out there that understands and emphasizes the importance of customers - then backs this imperative up in every chapter. In addition, because the entire book is condensed and to the point (none of the chapters is over four or five pages in length), it is very reader friendly. All in all, Jonathan Scott must be one of the most easily understandable authors writing about management today.

An Excellent Foundation Builder

I teach at both the (under) graduate and post-graduate levels and have found that students (whatever their age or experience) cannot fully grasp in-depth or abstract management theory without a solid understanding of basic management principles. This book fills that bill. It injects the saturated subject of management with a directness, clarity and conciseness that is difficult to match. Perhaps the reason for this is that the author is not an academic, but rather a professional writer and successful practitioner who managed a number of businesses in several different countries. What a difference application makes. The book's short, anecdote-laden layout, bristling with substantial and timeless research, makes for a quick and easy read and the importance of customer orientation is carried throughout. If I could award ten stars to this nifty and valuable book, I would gladly do so.

Finally! Someone got it right!

Author Jonathan Scott returns the subject of management to its rightful position as a human endeavour, not a mathematical one. Chapter One is the opening salvo, setting the tone by focusing on what management really entails (forget all the academic nonsense you've heard). Scott insists that accountability, hard work, integrity, training and maturity are the keys to business success and pulls no punches in explaining why they are necessary and how they can be acquired. Bravo!

Highly recommended

Straight-forward and realistic without being patronizing or pedantic. This is one of the few management books out there that will open your mind, teach you things you didn't already know, force you to re-examine your own management methods and abilities and show you how all the different aspects of management are tied together. I highly recommend it.

One of the finest management books on the market

Wow! Where did this book come from? Over the years I've read a lot of management books and in my opinion this is the best one I've read to date. The author clearly knows what he's talking about, the writing is short and to the point, and the focus is on application rather than definitions and/or trendy or arcane theories. If you're looking for a solid, understandable management book that will actually help you become a better manager, this is it.