The Concierge: Key to Hospitality

By McDowell Bryson and Adele Ziminski

Based on the author's personal experiences, this is a training manual for hotel concierge staff. It covers the services provided by a concierge, methods of handling guests, tips and commissions, ethics, and the position of the concierge within the hotel/management hierarchy.

• Format: Paperback
• Language: English
• ISBN: 0471528935
• ISBN13: 9780471528937
• Release Date: June 1992
• Publisher: Wiley
• Length: 256 Pages
• Weight: 0.10 lbs.
• Dimensions: 0.6" x 7.4" x 9.2"

Customer Reviews

Great Base Knowledge

I have been working in the Hospitality Industrie since 5 years know and most of the time I have spend as a Concierge and in Guest Relations. This book gives a very good base knowledge and I would personnaly recommend that everyone who is thinking about becomming a concierge to read this book before applying for a position.

This book is on my concierge desk.

I am a concierge, and I bought this book and Ultimate Service when I got my job to help me thru getting my desk started up again, as the hotel that hired me had inactivated their concierge desk. The overarching value of this book is not just the how of the job, but the anecdotes from the experienced concierges out there who contributed stories. Reading the stories will make you appreciate the job and its challenges, and the how-to qualities are definitely there. Excellent book for someone starting in a hotel or a resort, and it is not written for the corporate or startup business types. I read this book when my desk is slow just to stay sharp on the little things and get inspiration on a rough day from some of the miracles that those around this great job seem to be able to make happen.

Objective and Helpful

This book is great. It presents the concierge as a proffesion and gives insights and valuable tips to the many activities and roles that a concierge executes. I would reccomend this book to anyone who is starting a job within a hotel or service position.

Great information to help build and increase service.

This book gave a nice overall of the functions of the concierge and the many duties that one might face. This book is a great start for those starting out in the hospitality industry and want to increase and build service in their hotel. Also, the stories of the concierge are quite enjoyable and help to create an understandment of the job.