The Compliance Business and Its Customers: Gaining Competitive Advantage by Controlling Your Customers

By Alex Warlow, Edward Kasabov, A. Warlow

Book Overview

The internet has changed the way consumers interact with companies. Businesses must maintain good levels of customer service in a digital world where old strategies may no longer suffice. This book explores what the successful compliance-centred businesses are doing to manage and improve customer experience.

• Format: Paperback
• Language: English
• ISBN: 1349329347
• ISBN13: 9781349329342
• Release Date: October 2012
• Publisher: Palgrave MacMillan
• Length: 154 Pages
• Weight: 0.51 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"