The Complete Lean Enterprise: Value Stream Mapping for Office and Services

By Drew A. Locher, Beau Keyte, Drew A. Locher

Book Overview

The first edition of this book won a Shingo Prize for Excellence in Manufacturing Research, and now, following in the tradition of its bestselling predecessor, The Complete Lean Enterprise: Value Stream Mapping for Office and Services, Second Edition details a robust step-by-step approach for implementing Lean initiatives in the service industry and office environments.
A must-read for those looking to maximize the value they provide their customers, this new edition describes how to better align value stream improvements to strategic needs. In addition, it engages the entire organization in experimentation and connects a new management system with tiered visuals in support of leader standard work.

This updated edition of a Shingo Prize Winner

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Features new critical steps in planning and preparing for VSM events Includes new content and examples from the service industry, including healthcare Provides a new examination of future state mapping Details methods for engaging an entire organization in continuous improvement by focusing on socialization Discusses the use of experiments to "learn your way" to a future state Provides examples of tiered visual management and demonstrates the principles of a lean management system

Providing improved ways to involve your organization in transformation and to sustain your efforts, the book expands beyond the "tools focus" to challenge your organization to think and act differently in order to change the culture of your organization as you become more effective and efficient.

This book details proven methods for aligning the organization for transformation, creating future state visions of improved effectiveness and efficiency, and engaging all levels of the organization in the transformation. After reading it, you will be better prepared to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in market and customer needs.

• Format: Paperback
• Language: English
• ISBN: 1482206137
• ISBN13: 9781482206135
• Release Date: December 2015
• Publisher: Productivity Press
• Length: 125 Pages
• Weight: 1.12 lbs.
• Dimensions: 0.5" x 8.5" x 11.0"

Customer Reviews

Lean enterprise

This bok is very helpful in builing your first process maps and is also useful when leading a kaizen event.

Lean Administration

This is an excellent resource for office staff wanting to value stream map their work. Its written in a clear no nonsense style with ideas you can put into practice immediately. I like the insider 'Lean Note' every so often providing hits and ideas you would only get from an experienced lean leader, these tips are designed to stop you going down a blind ally. If you are thinking of running a Kaizen event in your administrative area you would benefit from everyone on your team having this resource to hand. The approach is particularly useful for manufacturing companies who have already gone lean on the production floor and are waiting for their office support and administration functions to catch up. Highly recommended..

Office Value Stream Maps

Best reference and how to on adminstrative functions for value sream mapping.

New User.

Excellent 'how to ' book for a VSM beginner. The 'hands-on' approach presented in the book is easy to follow and the illustrations are first rate.

Excellent. Very practical & helpful book

For a long time "lean thinking" has been focused on the shop floor. Almost all the books and training materials deal exclusively with production issues. At last, we have a practical book on how to apply lean to office processes. In this book Locher & Keyte show how to extend value stream mapping out of the shop floor and into the all-important support processes like order-entry, customer service, product configuration & design, purchasing, accounts payable, and others. The step-by-step approach makes it easy to adapt these examples to your own real-life situation. This book will become the standard approach to office process improvements and kaizens.