The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship

By Brendan B. Read, Joe Fleischer, Brendan Read, et al.

Book Overview

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

• Format: Paperback
• Language: English
• ISBN: 1578200970
• ISBN13: 9781578200979
• Release Date: January 2002
• Publisher: CRC Press
• Length: 272 Pages
• Weight: 0.96 lbs.
• Dimensions: 0.7" x 5.9" x 9.4"