The Complete Customer Service Model Letter & Memo Book

by Michael Ramundo

Book Overview

Drawing on more than 20 years experience in customer service, the author provides ready-to-use letters and memos that cover every phase of customer service. Included are letters for reaching potential... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0133358038
• ISBN13: 9780133358032
• Release Date: January 1995
• Publisher: Simon & Schuster
• Length: 360 Pages
• Weight: 2.10 lbs.
• Dimensions: 1.3" x 7.3" x 9.6"

Customer Reviews

Excellent letter for Customer Service Position

On this book. You will find excellent examples of different kinds of situation with customer and how to response.