The Colors of Customer Service

By Karyn L. Beach

Set in a world run by chameleons that change color based on their mood, The Colors of Customer Service explores how engaging customer service representatives can dramatically improve the quality of service they deliver. On his first day, Peter, the new customer service manager, is mortified to find his team is made up of discouraged blues, disgruntled reds and disengaged yellows. While working with each of them, Peter addresses some basic customer service concepts while uncovering techniques that will help his team members improve their overall outlook and job performance. By the time he's done, Peter has a team of professional greens, positive pinks and productive oranges.A charming story filled with real-life situations and practical advice, if you've enjoyed books like Fish!, The Energy Bus and Who Moved My Cheese?, you'll love The Colors of Customer Service.

• Format: Paperback
• Language: English
• ISBN: 1463555016
• ISBN13: 9781463555016
• Release Date: November 2011
• Publisher: CreateSpace Independent Publishing Platform
• Length: 72 Pages
• Weight: 0.32 lbs.
• Dimensions: 8.5" x 0.2" x 5.5"