The Call Centre Training Handbook: A Complete Guide to Learning & Development in Contact Centres

By John P. Wilson

Book Overview

The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0749456833
• ISBN13: 9780749456832
• Release Date: November 2012
• Publisher: Kogan Page
• Length: 336 Pages
• Dimensions: 1.6" x 5.5" x 7.9"