The Buzz: 50 Little Things That Make a Big Difference to Worldclass Customer Service

By David Freemantle

Book Overview

Energize and inspire customer service - create The Buzz Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service.

In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group ). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.

• Format: Paperback
• Language: English
• ISBN: 1857883470
• ISBN13: 9781857883473
• Release Date: September 2004
• Publisher: Nicholas Brealey Publishing
• Length: 228 Pages
• Weight: 0.40 lbs.
• Dimensions: 0.4" x 5.4" x 8.5"