The Big Book of Customer Service Training Games

by Vasudha K. Deming and Peggy Carlaw

Book Overview

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0070779740
• ISBN13: 9780070779747
• Release Date: September 1998
• Publisher: McGraw-Hill Education
• Length: 224 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.6" x 7.3" x 9.2"

Customer Reviews

Customer service is for everyone!

How can you inspire and rejuvenate your workforce? For supervisors who need to motivate their teams to provide excellent customer service, or for trainers in the workplace, this under-$20 book will be welcome.As a career counselor, I deal with people who are burned out and depressed by their work situations. By feeding clients manageable exercises that they can take back to work, I can see creativity born of empowerment that can make a difference. Even if/when they decide to change jobs, accomplishment in customer service are those which the new employer will want to hear about. Addressing the dynamics of employees dealing with both internal and external customers, there are many ten-minute exercises, appropriate for new employee orientation, warm-ups for staff meetings, or launches for all-day training times.Carlaw and Deming have done a fine job of providing practical hints and easy-to-reproduce hand-outs without overloading the reader with theory.

One Stop Shopping for ideas!

As a corporate trainer, I'm constantly looking for ideas to "wake up" my students. I decided to get this book sight unseen on a whim (hey, the price was right!). Wow! I'm happy to say that this book has not only gotten students to wake up but to look forward to the next game!This book provides the instructions for the game, the scenario of when to use it, and if appropriate, handouts & overheads!Each game is timely and useful..... no fluff here! I'm now designing a 2 day training session with nothing but customer service games to prove that learning can be fun!You won't be disappointed in this one!

Simple, straightforward and fun

As a corporate trainer, I was asked to prepare a customer service training and didn't know quite where to begin. This book offers many good tips for creating a program and has several fun activities that reinforce the keys of good customer service. A bit basic at times, but overall: GREAT! Oh, and the price is right, too!

Interactive, action packed Ideas for Service Workshops

This book is filled with good games and workshop material for customer service training. It is organized well with each section including an activity, the purpose, materials, and discussion points. Professional Trainers of those who want to do training at there own company should buy this book.