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Paperback Basics of Benchmarking Book

ISBN: 0527763012

ISBN13: 9780527763015

Basics of Benchmarking

The first part of The Basics of Benchmarking provides a guide to the language of benchmarking and answers some commonly asked questions. The second part of the book walks through the three phases of the benchmarking process -- Analysis, Discovery, and Implementation -- and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines...


Format: Paperback

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Customer Reviews

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A Good Basic Book

This book presents the basics of benchmarking. This is a good read for those new to the subject who needs to be introduced to the basic concepts. The book is written in a simple and easy to follow format with understandable explanations which allow the beginner to grasp the concepts and see how to apply them to their organisations. The book teaches, among other things, how a practice relates to a metric, what best practices are, the difference between benchmarking process and system, and the three phases of the process. The book reinforces its message with charts and checklists which is very helpful. The beginner should be able to obtain a good overview of the benchmarking concepts. However, for the veteran, the book would be too basic (Why would a veteran want to buy a basics book anyway).
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