The Art of Leadership. Ideas and Inspiration for Effective Leadership

By Gerhard Zapke-Schauer

Good leadership doesn't begin with emotions but with a company's business processes. Process design comes before design of the corporate culture. The employees of a company find and enact their roles more easily within the framework of first-rate processes. For a CEO it is important to position himself appropriately in the shareholder-customer-employee triangle. If he doesn't succeed in communicating to the workforce that their company is only defined through the customer and for the customer he will waste a great deal of money on processes which will never be recovered from the customers.
These are just some of the theses Gerhard Zapke-Schauer discusses in his letters to executives in Europe and overseas - letters written on a variety of occasions. They contain reactions to current books on management topics or commentaries on important events. A treasure trove of contemporary management know-how in an entertaining style.

• Format: Paperback
• Language: English
• ISBN: 3322895092
• ISBN13: 9783322895097
• Release Date: May 2012
• Publisher: Gabler Verlag
• Length: 240 Pages
• Weight: 0.57 lbs.
• Dimensions: 0.5" x 5.3" x 8.0"