The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

by Josh Bernoff

Book Overview

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's...

• Format: Hardcover
• Language: English
• ISBN: 1643072404
• ISBN13: 9781643072401
• Release Date: May 2019
• Publisher: Amplify
• Length: 256 Pages
• Weight: 1.15 lbs.
• Dimensions: 0.8" x 6.3" x 9.0"