The 8 Characteristics of the Awesome Adjuster

By Carl Van

Book Overview

A MUST read for anyone involved in the insurance claims industry. The 8 Characteristics of the Awesome Adjuster provides a glimpse into what the most effective claims professionals do to make their... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1460952774
• ISBN13: 9781460952771
• Release Date: April 2011
• Publisher: Createspace Independent Publishing Platform
• Length: 176 Pages
• Weight: 0.58 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"

Customer Reviews

A must read for any Insurance Professional

This is the first great book I have found where the author has specific experience relative to the topic of insurance claims. Carl Van has worked as a Claims Adjuster, a Claims Supervisor, and a Claims Manager among many other industry positions. His experiences lend credibilty to the lessons of each chapter. It is a very easy read, and in each chapter you will recognize yourself, or someone you know. "The 8 Characteristics..." is filled with simple, obvious lessons; yet the first time I read it I was stunned to realize that I was missing opportunities. I've been a fan ever since. I keep a copy at home and a copy at the office. If you are in the insurance industry, especially if you are a claims profesional, then you must read this book.

Teachers take note!

Although I am not in the insurance business, I read this book and immediately connected the traits of an awesome adjuster with my job teaching elementary and middle school children. I took several of the examples from the book to our professional development meetings at my school. The knowledge and ideas presented made a big impact and teachers were able to see the reasons why they felt overworked and always in friction with parents or administration. The students appreciated the change in attitudes and were eager to work harder. Carl Van writes with much humor and I felt as though I was in a living room while we talked around a coffee table for an evening. Great information, some "suppose you did..." samples, laughing at yourself for doing just what he said to avoid, and getting that feeling that you really want to make improvements...made this book invaluable and fun to read! I believe his book is for everyone who deals with other people in some capacity. Everyone could use practice making their "people skills" work for them instead of against them.

Excellent insight into a dynamic occupation

After reading this book, I've recommended it to other adjusters and supervisors. Carl Van does an excellent job explaining the dynamics of adjusting and the emphasis on communication.

TRULY AWESOME AND IT WORKS

As a claims manager at a major property/casualty insurer, I gave copies of Carl Van's book to my employees a few years ago and each of them enthusiastically applied some of the key themes propounded in the book. Namely, their attitude about their jobs improved, their interpersonal skills began to show signs of improvement amongst themselves and with their customers, and they really began to understand what customer service is all about. Mr. Van has a unique ability to bring some rather mundane topics down to earth. I believe most of the themes in his book can apply to all areas of the customer service business.

Unique book on customer service in the world of insurance claims

I highly recommend this book for anyone faced with the challenge of delivering exceptional customer service in the insurance claims industry. It teaches proven techniques for communicating effectively, gaining trust through empathy, and time management. It is the only book I've found that applies these techniques to the unique situations faced by claim handlers everyday.