Testing Computer Telephony Systems and Networks

By Steve Gladstone

The book is structured to systematically help you: 1. Understand Computer Telephony testing. Chapters devoted to understanding CT testing identify key components, issues, and likely CT problems to familiarize you with quality impacting CT issues. 2. Address service objectives. Key to any system or network is understanding how you want the system to work. These chapters help you understand issues key to developing your service objectives. 3. Develop the test plan. The test plan is the document that will guide the actual testing process. These chapters help you develop the processes, tools, testing methods, and the actual tests which will encompass your test plan. 4. Select test tools. These chapters help you understand what tools are needed and provides guidelines for test automation tools. 5. Test and analyze. These chapters provide concrete examples on how to perform high-leverage CT tests. ;

• Format: Paperback
• Language: English
• ISBN: 0936648821
• ISBN13: 9780936648828
• Release Date: February 1996
• Publisher: CRC Press
• Length: 350 Pages
• Weight: 0.70 lbs.
• Dimensions: 9.3" x 0.5" x 6.0"

Customer Reviews

A True Classic

Brilliance often lies in simplicity. Steve has achieved that brilliance in Testing Computer Telephony Systems and Networks. Whereas most books on testing focus on the technical and seem to compete based on highest weight, Steve's book focuses on the principles on which thorough, economical testing can be built. I first read the book soon after it was published and still reference it today; not just as a telephony testing reference, but as a general software system testing reference. Anyone involved in or dependent on the testing of complex systems will benefit from reading this book.

A Reference For Test Methodology

Mr. Gladstone has put together an excellent little reference for anyone tasked with testing a system. Whether testing computer telephony systems, networks, or almost any other kind of system the steps outlined are worth following.A bonus is the detail in PBX and IVR technology the reader will find.Skip chapters 13 and 14 if you don't want the sales pitch for Hammer Systems. Just don't skip the summary and appendix.