Telephone Terrific!: Facts, Fun, and 103 "How-To" Tips for Phone Success

By David Dee

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0850132266
• ISBN13: 9780850132267
• Release Date: January 1994
• Publisher: Dartnell Corp
• Length: 172 Pages
• Weight: 0.60 lbs.
• Dimensions: 8.5" x 0.5" x 5.5"

Customer Reviews

My favorite for a decade and a half

I worked at a fledgeling Internet Service Provider in the mid-90's. This was the first book my boss gave me. It was honestly the best primer I had for business and customer service EVER. If any part of your business involves dealing with the customer over the phone OR in person, this book is fantastic. I swear I'm not a plug review. I don't know the authors. I don't even think it's in print anymore. It really *is* my favorite book. I'm about to buy the last 10 copies I can find for the big company I currently work for. They're going to complain about not being able to get it in bulk, but them's the breaks. It's my favorite.

Fantastic for companies that need training on phone etiqutte

If your deparment or organization deals with different types of customers, this book is great. It has tips you can actually use in a call center enviroment. No fluffy stuff and no bull. Useful information that can be applied to almost every call. It's a great book to buy for all employees who will be dealing with internal and external customers over the phone.