Telecom Management for Call Centers: A Practical Guide

By Luiz Augusto de Carvalho, Olavo Alves Jr, Olavo Alves Jr., et al.

Book Overview

"Telecom Management for Call Centers" offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1462056830
• ISBN13: 9781462056835
• Release Date: October 2011
• Publisher: iUniverse
• Length: 220 Pages
• Weight: 1.06 lbs.
• Dimensions: 0.6" x 6.0" x 9.0"