Technology and Customer Service: Profitable Relationship Building

By Christopher G. Jones and Paul R. Timm

Addressing the use of current technology in building customer loyalty, this practical, easily readable book explains how technology can enhance customer loyalty by exceeding expectations in small but... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130989908
• ISBN13: 9780130989901
• Release Date: January 2004
• Publisher: Prentice Hall
• Length: 200 Pages
• Weight: 0.20 lbs.
• Dimensions: 9.3" x 0.5" x 6.8"