Jim McCann has spent his career talking. For McCann, the founder and CEO of the world's leading florist, 1-800-Flowers.com, being open and ready to speak to a variety of audiences is his most pow-erful leadership tool. In Talk Is (Not!) Cheap, McCann illustrates how the art of conversation leadership--the process he developed to engage others and create forward momentum in the workplace--can be used to inspire, innovate, and win. Using...