Take Their Breath Away: How Imaginative Service Creates Devoted Customers

by Chip R. Bell and John R. Patterson

Praise for Take Their Breath Away

"Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring."
--Seth Godin, author of Purple Cow and Tribes

"Take Their Breath Away shows how legendary customer service delivery can win and keep devoted customers for life. I LUV...

• Format: Hardcover
• Language: English
• ISBN: 0470443502
• ISBN13: 9780470443507
• Release Date: May 2009
• Publisher: Wiley
• Length: 294 Pages
• Weight: 1.16 lbs.
• Dimensions: 1.1" x 6.3" x 9.0"