Values-based Service for Sustainable Business: Lessons from IKEA

By Bo Edvardsson and Bo Enquist

This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

• Format: Hardcover
• Language: English
• ISBN: 0415458536
• ISBN13: 9780415458535
• Release Date: October 2008
• Publisher: Routledge
• Length: 144 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.6" x 5.4" x 8.5"