Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work

By Donna Flagg

Book Overview

The essential guide for managers andprofessionals dealing with difficultworkplace conversations

Surviving Dreaded Conversations gives managers all theyneed to get through those difficult, face-to-face conversationswe all encounter in our office. Whether it'sfiring an employee, asking for a raise or delivering badfinancial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation, Surviving Dreaded Conversations is packed with practicaladvice to help professionals get through the roughspots in the workplace.

• Format: Paperback
• Language: English
• ISBN: 0071630252
• ISBN13: 9780071630252
• Release Date: November 2009
• Publisher: McGraw-Hill Companies
• Length: 224 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.6" x 6.6" x 8.3"